Can you get an escalation to a different tier of tech support or to some sort of customer advocate within their organization? Continuing to open new trouble tickets with a low-level tier of tech support won't always solve a problem that an actual engineer could fix in a matter of minutes. Also, if the people in support won't escalate you, try calling back and talking to billing or sales. Sales in particular tends to care more about retaining customers. I don't know anything about that particular hosting provider, but the above has been my experience working for ISPs.
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
(no subject)
Date: 2004-01-10 10:16 pm (UTC)Sorry to hear about the suckitude. :|